Term: ivr
1 found

Are you pushing away your customers by doing this?

By Casey Fisher on 10/30/2015

Did you know that you probably spend over half a day on hold every year? So do your customers - and they are less than thrilled, to say the least. One of the most recent studies on consumers and hold times found that the average consumer spends 13 hours every year sitting on hold. The survey, conducted by ResearchNow and commissioned by text-message service TalkTo, also stated that 85% of consumers report being put on hold every time they call a business.

answering service
call center
customer service
interactive voice response
live agent