Call Center Services
Contact Automation's Call Center Services encompass any number of services
performed by operators in a call center environment; This includes
everything from answering and distributing phone calls to handling
recalls, mobile transactions, and email support services. Outsourcing your
contact center needs gives you the ability to delegate your resources to
other important tasks while remaining confident both that your customers
are in excellent hands and that your markets are being fully utilized.
Our "boutique" blended approach to call center services allows us to
provide an intelligent solution capable of handling a wide variety of
calling conditions using the latest in contact center technology. We
combine the power of IVR and WebRTC to provide tailored solutions specific
to our clients' needs. We host all aspects of the solution and handle
every call professionally with our carrier-grade platform and highly
trained US-based agents.
With our 24/7 nationwide live agent contact centers, we are able to staff
specifically around the unique needs of our clients, driving cost down and
efficiency up. We offer both short- and long-term, scalable contracts
(month-to month, promotional, etc.) with highly flexible terms for the
specific requirements of companies of all sizes and budgets, making us
your one-stop-shop for any and all contact center needs.
Our call center services are broken into 5 different categories, each
having a unique set of benefits to our customers. By breaking them down
like this, we are able to create customized, scalable solutions for any
business by using any combination of our proven solutions:
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Answering Services are used to help streamline your customer's
experience. With our live answering solutions, you can be sure that you
don't miss out on prospective leads or customer service opportunities with
our 24/7 centers. Learn more about our Answering
Our Live Agent Services are available to handle much of your business'
inbound customer tasks and requests such as donations, order processing,
and event registration at a fraction of the cost. Learn more about our Live Agent Services.
Customer Support Services covers a wide array of services through every
vertical. From custom-scripted product and service support to handling
requests, our agents can help turn any experience into a positive and
memorable one, ultimately strengthening your relationship. Learn more
about our Customer Support
Outbound Live Agent Services encompass any form of outbound calling.
Telemarketing, telesales, and market research are some of the most common
forms of these services. Learn more about our Outbound
Live Agent Services.
Email support has become one of the most popular routes for customer
support. Our agents can handle anything from creating trouble tickets to
distributing information for your short- or long-term campaigns. Learn
more about our E-mail Support
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