https://www.contactautomation.com/Blog/term/13/locale/en-US/Blog-retention Sun, 15 Mar 2026 01:11:07 GMT Sun, 15 Mar 2026 01:11:07 GMT retention DotNetNuke Blog RSS Generator Version 6.4.0.0 30 https://www.contactautomation.com/Blog/Post/4274/6-Most-used-on-hold-phrases-and-their-effect-on-your-customers <p><span style="font-size: 14px; line-height: 22px; font-family: 'Open Sans', Arial, sans-serif;">With how fast paced our society is nowadays, consumers spend an astonishing amount of time waiting on hold. As a result, research has been conducted and shown that there are better ways to go about improving your customer's experience instead of using overused phrases and outdated philosophies. However, many companies still use these methods and phrases, so we've decided to compile a short list of them and give you a run-down of how consumers view them, along with some simple solutions to enhance your customers' experiences.</span></p> call center contact center customer service live agent retention https://www.contactautomation.com/Blog/Post/4274/6-Most-used-on-hold-phrases-and-their-effect-on-your-customers Fri, 30 Oct 2015 13:58:00 GMT 2015-10-30 13:58:00Z