Blog - customer service

How to Ring in the New Year with Better Customer Retention

Mon, 14 Dec 2015 14:42:00 GMT

It's no secret knowledge that companies save copious amounts of money by retaining their current customers instead of replacing them with new ones. That's a big part of the reason why customer service has become such a prominent part of modern day business practice. Well, that and the fact that if a company keeps running through customers, they eventually run out of new ones. So what can you do this next year to be sure that your retention is as high as possible?

6 Most used on-hold phrases and their effect on your customers.

Fri, 30 Oct 2015 13:58:00 GMT

With how fast paced our society is nowadays, consumers spend an astonishing amount of time waiting on hold. As a result, research has been conducted and shown that there are better ways to go about improving your customer's experience instead of using overused phrases and outdated philosophies. However, many companies still use these methods and phrases, so we've decided to compile a short list of them and give you a run-down of how consumers view them, along with some simple solutions to enhance your customers' experiences.

Are you pushing away your customers by doing this?

Fri, 30 Oct 2015 13:26:00 GMT

Did you know that you probably spend over half a day on hold every year? So do your customers - and they are less than thrilled, to say the least. One of the most recent studies on consumers and hold times found that the average consumer spends 13 hours every year sitting on hold. The survey, conducted by ResearchNow and commissioned by text-message service TalkTo, also stated that 85% of consumers report being put on hold every time they call a business.