 |
 |
|
|
|
|
Contact Automation's custom approach utilizing Direct Response IVR technology allows us
to go beyond the typical costly live agent solution, and provide a
flexible, scalable solution for all your direct response needs. We
build a "Contact Automation" solution that automates the calls
efficiently and cost-effectively. Our expert Professional Services
team is dedicated to providing the highest level of support
including: custom scripting, professional Voice Recordings, Call
Analysis to increase or improve overall sales, and/or reduce
operating costs. We also provide overall program design to support
even your most challenging and complex Direct Response initiatives.
We utilize the latest in Telephony technology such as interactive
voice response (IVR), advanced speech recognition (ASR), reverse
number lookup (RNL), Text-To-Speech (TTS), Automated Payment
Processing, real-time interfaces (xml, web services, http, etc…) and
other leading automated technology to provide our Automated Direct
Response services.
Example Direct Response Applications:
Catalogue Orders
Lead generation/enrollment
Product sales
Credit card acquisitions/activation
Customer care/inquiries information requests
Cross-selling of additional products
Media Promotions
New Product Awareness Informational Line
Direct Mail Campaigns
|
|
|
|
|
|
|
|
|
