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Contact Automation provides the highest level
of enhanced monitoring and alerts. We use multiple products based on
Simple Network Management Protocol (SNMP) traps to oversee the
production environment. Our experienced engineers continuously
analyze the voice and data environment 24x7x365. Our partner's
fiber-optic infrastructure provides state-of-the-art
telecommunications capabilities to facilitate clean, clear
transmission of voice and data communications, including:
Point-to-Point circuits
Frame Relay technology
Asynchronous Transfer Mode (ATM) technology
A multi-level hierarchy of connectivity architecture
Approximately 175 points of presence (POPs)
High-speed, redundant routers and switches
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