Products

Survey Automation

Phone surveys are an inexpensive mechanism for evaluating customer satisfaction. Contact Automation specializes in providing powerful hosted phone surveys at a flexible competitive rate. With Contact Automation we can develop your survey application from start to finish. Survey Automation can be used for inbound or outbound calling. Whether you want a standard touch-tone questionnaire or voice recognition responses such as yes/no answers, Contact Automation will develop a survey to meet your specific requirements. With Survey Automation your customers will have access to the system through a toll free 800 number accessible 24 hours a day, providing 800 call answering service. All survey data is collected and provided real-time via our Automation Insight web interface for reporting. Survey Automation can help increase revenue, improve customer satisfaction, or increase customer retention. Let Contact Automation show you how today! Click button for call back form Capabilities include but are not limited to:

Survey Automation Brochure

CA_Survey SLICK.pdf

 

 

  • Multiple question types such as multiple choice, yes/no, etc...
  • Recorded comments or question answers
  • Complex menu branching based on customer response or time of day
  • Transcription service
  • Immediate feedback / Real-time reporting
    Example Survey Applications:
  • Customer Satisfaction Surveys
  • Employee Surveys
  • Polling Surveys
  • Quality Assurance
  • Marketing Surveys
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