Products

Automated Payment Processing

Contact Automation's "Payment Automation" application gives clients the ability to receive payments without relying on the postal service. Payments are processed electronically, which eliminates the need to open mail, sort, list, batch and bundle payments for deposit. Contact Automation's automated payment solutions allow customers to complete transactions over the phone using a major credit card or banking account number. Payment Automation can be configured for inbound or outbound calls depending on the clients needs. With Payment Automation customers can make payments over a telephone 24 hours a day, 7 days a week. We can design an application to meet your specific requirements. There is no equipment to buy, install or support. With Contact Automation's hosted services model, we handle the complete project. 

• Automating Payments over the phone allow for 24/7 payment access without live agents.
• Call Centers condense CSR time on phone, making man hour productivity increase.
• Immediate Return On Investment (ROI).
• Outbound Automation enhances collections efforts for past due accounts
• Transaction activity can be monitored through our 24/7 web interface (Automation Insight).
• Improve Contact Center Efficiency.