About Contact Automation

Network Operations

Contact Automation provides the highest level of enhanced monitoring and alerts. We use multiple products based on Simple Network Management Protocol (SNMP) traps to oversee the production environment. Our experienced engineers continuously analyze the voice and data environment 24x7x365. Our partner's fiber-optic infrastructure provides state-of-the-art telecommunications capabilities to facilitate clean, clear transmission of voice and data communications, including:

• Point-to-Point circuits
• Frame Relay technology
• Asynchronous Transfer Mode (ATM) technology
• A multi-level hierarchy of connectivity architecture
• Approximately 175 points of presence (POPs)
• High-speed, redundant routers and switches